Nicole and Joe spent the week in the great state of Minnesota at the bi-annual National Creditors’ Bar Association’s conference. Nicole spoke with NCBA Government Affairs Officer Nathan Willner giving an update as to the CFPB’s latest and greatest, including a summary of the new CFPB proposed debt collection rules that were released on May 8, 2019. Nicole also participate in NCBA’s first “CRED Talks”, a TED talk style presentation on those issues affecting collection attorneys. Joe rounded out the week with a discussion of the latest developments in TCPA litigation. The conference, as usual, was a valuable networking and education opportunity for those in the credit and collection industry.
Appellate decisions on the FDCPA’s bona fide error defense are rare. Even rarer are those upholding a grant of summary judgment on the bona fide error defense to a law firm.. Messer Strickler is pleased to report another total defense victory in the case of Abdollahzadeh v. Mandarich Law Group, 2019 U.S. App. LEXIS 12887 (7th Cir April 29, 2019).
In Abdollahzadeh, a law firm inadvertently filed a collection lawsuit against a consumer that was outside of the statute of limitations as a result of an inaccurate last payment date transmitted to it from the original creditor through its client. Specifically, the date of last payment reflected a bounced payment, as opposed to a payment that had cleared. When the consumer moved to dismiss, Mandarich Law Group defended consistent with its ethical obligations to argue in good faith that the consumer’s intent to pay extended the statute of limitations. The trial court disagreed and dismissed the matter with prejudice.
Abdollahzadeh, represented by Mario Kasalo, then sued Mandarich in federal court blaming it not only for filing suit but also for defending his motion to dismiss. Mandarich held strong and pointed to its policies and procedures for scrubbing out and closing time barred accounts. Ultimately, it prevailed at the district court level at summary judgment by invoking the bona fide error defense. The consumer appealed.
The Seventh Circuit was “not persuaded” by the consumer’s arguments for reversal. The consumer argued that in order to succeed on the defense, the law firm should have abandoned its client’s claims in response to the consumer’s motion to dismiss. The consumer also insisted that Mandarich should have engaged in independent efforts to valid the debt prior to suit and refrained to relying on its client’s data. Ultimately, the Circuit rejected all of the consumer’s arguments and affirmed the judgment of the district court.
This case is important for two reasons. First, this case affirms that a law firm cannot be faulted for a good-faith argument in a state court collection suit merely because it was ultimately unsuccessful. Second, the simplistic nature of procedures does not lead to the conclusion that the procedures utilized were insufficient. This case will likely provide a road map which can be used by other law firms developing policies and procedures for time-barred debts.
Messer Strickler thanks its client, Mandarich Law Group, LLP, for its resolve and positive contribution to Seventh Circuit precedent.. A copy of the decision can be found here: https://law.justia.com/cases/federal/appellate-courts/ca7/18-1904/18-1904-2019-04-29.html
Messer Strickler, Ltd. is pleased to announce the opening of its Wynnewood, Pennsylvania office. This new office will allow us to better serve the legal interests of clients throughout Pennsylvania and New Jersey. Shareholder Lauren M. Burnette will manage the office, while David M. Schwadron will oversee its day-to-day operations. David is a seasoned trial attorney who has tried matters to verdict in Pennsylvania and New Jersey’s state and federal courts. He brings with him over 20 years of experience in complex litigation, including commercial and professional liability defense, adding valuable depth to the Firm’s trial practice.
With the opening of its new office, Messer Strickler, Ltd. expands its practice coverage area to include courts which yield some of the most significant decisions in the consumer financial litigation sector. We are thrilled to add David to our team! Please contact David at (610) 800-2435, or Lauren at (904) 527-1172 with any inquiries.
The team at Messer Strickler, Ltd. has more good news for the credit and collection industry this month. On March 18th, 2019, its team received a complete defense verdict in favor of its client, Van Ru Credit Corporation (“Van Ru”), in a case filed by Wisconsin realtor, Deborah Al. Al filed a class action complaint against Van Ru after receipt of a collection letter offering her a settlement on an account she admittedly owed to creditor, Monroe and Main. The purported offending language read as follows:
“The balance you owe as of the date of this letter is $462.31. Presently, we are willing to accept $277.39 to settle your account provided that you act promptly. We are not obligated to renew this offer.”
Despite the polite tone of the letter, Al alleged that this language violated §1692e, e(5) and e(10) of the Fair Debt Collection Practices Act, 15 U.S.C. §1692 et seq. (the FDCPA). Specifically, she contended that the letter’s use of the word “promptly” was so broad, and open-ended as to confuse her as to the time frame of the offer. Further, she alleged that the use of the term “we are not obligated to renew this offer” gave the false impression that Van Ru could and would rescind the settlement offer at any time without notice, which was contrary to its authority.
The Court in the Eastern District of Wisconsin certified a class of similarly situated individuals, who had received the purportedly offending communication. Van Ru, however, held firm in its defense. At trial, Van Ru staunchly defended its letter, arguing that Plaintiff’s interpretation was unreasonable and contrived. Further, it produced evidence showing that the statements in the letter were absolute truth. Indeed, Van Ru was willing to accept the discounted balance provided that the consumer act promptly, which meant that the account had not been recalled or its settlement offer had not changed. And, importantly, Van Ru was not obligated to renew its offer under the terms of its agreement with its creditor clients. Van Ru also produced evidence that no one, besides Ms. Al, had ever made complaint or expressed confusion about the language used in the letter.
The jury quickly saw through Ms. Al’s obfuscation and decided in a short 24 minutes that Van Ru had committed no violation of the law. Messer Strickler, Ltd. commends Van Ru for staying the course and showing FDCPA lawsuits are not always “quick-cash” for opportunistic consumer counsel and their clients.
Van Ru was represented by Nicole Strickler and Stephanie Strickler of Messer Strickler, Ltd.
Ms. Al was represented by Robert K. O’Reilly and Jesse Fruchter of Ademi & O’Reilly based in Cudahay, Wisconsin.
Messer Strickler is pleased to report that on February 7, 2019 the Seventh Circuit Court of Appeals reversed a judgment entered against its client, Medical Business Bureau (“MBB”). In its opinion, the Circuit found that the District Court erred in determining that that MBB had misrepresented the “character” of a debt in violation of section 1692e(2)(A) of Fair Debt Collection Practices Act (FDCPA) when MBB reported to a credit bureau that plaintiff had nine unpaid bills of $60 each to same creditor, rather than single unpaid bill of $540. The Circuit determined that (1) “character” of debt refers only to kind of obligation; and (2) number of transactions between debtor and single merchant does not affect genesis, nature or priority of said debt. Additionally, the Circuit found that MBB accurately informed the credit bureau that Rhone incurred her debt over nine transactions, and, if plaintiff’s argument was correct, report of single $540 debt to credit bureau, would be misleading and also violate FDCPA, since plaintiff did not owe $540 for any transaction.
Messer Strickler attorneys Katherine Olson and Nicole Strickler represented MBB in the appeal with the assistance of their friends at Bedard Law Group.
The team at Messer Strickler, Ltd. is pleased to report a complete defense verdict in favor of its client, Federated Law Group, PPLC (“Federated”), in a case filed by serial FDCPA filer, Michael Savino, Jr. Mr. Savino, represented by prolific consumer attorney Donald Yarborough, filed an action against Federated, a creditors rights law firm, after receipt of a single collection letter. That letter presented Mr. Savino with various options to potentially settle a debt owed to its client.
Specifically, Plaintiff claimed that the statement in the letter stating that Federated “may resolve [Mr. Savino’s account] for $525.98 [was] false, deceptive or misleading” in violation of both §1692e and e(10) of the Fair Debt Collection Practices Act, 15 U.S.C. §1692 et seq. (the FDCPA) because Federated could indeed settle the debt for $525.98. According to Plaintiff, Federated’s letter was merely a ruse made in attempt to collect the debt or obtain information about Mr. Savino. Instead of using the word “may”, according to Savino, Federated should have disclosed that it “could” settle the account for $525.98.
In contrast, Federated argued that its letter merely stated the truth concerning a potential option to resolve the account. While Federated could, under certain circumstances, settle the account for $525.98, it was not forced to do so. Of course, while a collector may have settlement authority, nothing in the law requires it to offer or disclose the lowest amount it may take to resolve an account. The FDCPA is designed to prevent overreaching and egregious debt collection practices, not to deny creditors the right to recover as much as it can on a valid balance.
Notably, Messer Strickler was able to enter into evidence Mr. Savino’s expansive history of suing collection agencies and law firms with the help of Mr. Yarborough. At the time of trial, Mr. Savino had been the plaintiff in no less than three (3) cases filed against debt collectors in the Southern District of Florida. Mr. Savino also admitted on the stand that he had been subject to extensive collection efforts by debt collectors, including a prior collection lawsuit.
Unsurprisingly, a jury of 6 was not fooled by Mr. Savino’s theory. On February 19, 2019, the jury rendered a complete defense verdict in favor of Federated. Messer Strickler congratulates Federated on staying the course and vindicating itself at trial!
Messer Strickler, Ltd. is proud to announce the elevation of two of their associates to “Senior Associate” positions with the firm. Ms. Olson and Ms. Strickler, having been with the firm for five and 6 years respectively, were promoted this month. The Messer Strickler team congratulates them and looks forward to many more years to come!
Messer Strickler conveys a “congrats” to shareholder Nicole Strickler, who was just relected to her second term on the National Creditors Bar Association Board of Directors. The National Creditors Bar Association (NCBA) is a bar association dedicated to serving law firms engaged in the practice of creditors rights law. Ms. Strickler has served on the Board since 2016.
Collection Advisor Magazine honored two Messer Strickler, Ltd. shareholders in its September/October issue. Nicole M. Strickler was honored as one of the "20 Most Powerful Women in the Collection Industry", mean to honor those who have found success in their organizations and used that influence to create positive waves of change in the industry. You can Nicole's full interview, along with that of other honorees, at HERE.
In the same issue, shareholder Lauren M. Burnette was honored as one of the "Top Attorneys in Collections". These attorneys were nominated by their peers for efforts to improve collections through legal collections, creditor defense and legal consultation. You can read Lauren's full interview HERE.
Messer Strickler, Ltd. sends its congratulations to Lauren and Nicole!
Messer Strickler, Ltd. is pleased to announce that Lauren Burnette has joined our firm as a shareholder and will be heading our new office located in Jacksonville, Florida. Lauren concentrates her practice in the defense of litigation brought under the consumer protection laws, as well as compliance counseling. Lauren is licensed to practice in federal and state courts in Florida, Maryland, and Pennsylvania, and will expand Messer Strickler, Ltd.’s practice coverage area throughout the East Coast.
With Lauren joining our team, Messer Strickler, Ltd. is well positioned to serve the legal interests of nationwide firms regulated under the consumer protection laws. The attorneys at Messer Strickler are pleased that Lauren has joined our growing practice. Please contact Lauren at 904-201-9120.
Messerli & Kramer, a Minneapolis-based law firm, has been hit with a proposed class action in federal court by Marta Carrasquillo, a Wisconsin woman who alleges the firm, while acting as a debt collector, sent a deliberately misleading notice that gave the impression she had lost her case, including an allegedly forged signature from a judge or other court official. Carrasquillo alleged that Messerli & Kramer violated the FDCPA and Wisconsin Consumer Act by sending a financial disclosure form that closely resembles a standard form sent after a judgment has been entered against the debtor. Carrasquillo alleged that the form is in violation of both the FDCPA and the Wisconsin Consumer Act because it is both misleading and falsely represents that a judgment had been entered against Carrasquillo. The debt at issue dated back to May of 2018. At that time, Carrasquillo initially appeared in response to a claim in small claims court filed by Messerli over a Bank of America Credit Card debt she allegedly owed. About a month later, Carrasquillo claimed she received the form at issue. Carrasquillo alleged the firm intended to make consumers think they had lost their cases and now had to supply sensitive information, including Social Security numbers.
Messerli has been the subject of a lawsuit of several lawsuits in recent years; specifically, Messerli has been named in Minnesota federal court in over a dozen lawsuits related to debt collection and has also been accused of lying to a state court judge in a debt collection case, though the Eighth Circuit decided in 2012 that the statements were not lies. The complaint estimates that over 50 people in Wisconsin have been sent a financial disclosure form similar to the one Carrasquillo allegedly received.
At this point, these are merely allegations that have yet to be proved. The firm may still be successful in defense of these claims.
If you have questions regarding this case or FDCPA compliance in general, contact Joseph Messer for a free consultation. Mr. Messer can be reached at (312) 334-3440 or email@example.com.
According to recent research, 264 million smartphone users collectively look at their phones some 12 billion times a day. Further, millennials (those born between 1980 and 1996) prefer texting over email, phone and social media to communicate with businesses. Despite America’s love of texting, many businesses, including those in the credit and collection industry, do not utilize any text platform to communicate with consumers. One reason for the hesitance is confusion concerning the legality of utilizing text messaging as a method of communication. This article will explore the utilization of text messaging in the context of debt collection.
Fair Debt Collection Practices Act (“FDCPA”): The Fair Debt Collection Practices Act does not prohibit collectors from using text as a method of communication. Texts are still subject to the same general prohibitions as all communications subject to the Act. For example, deceptive “door opener” text messages, which use a false pretense to get a consumer to return the collector’s call, are impermissible. In the past, at the FTC’s request, federal courts in New York and Georgia halted three debt collection operations that allegedly used text messages to falsely threaten to arrest or sue consumers, unlawfully contact third parties, and failed to identify themselves as debt collectors as required by the law. According to the FTC, the companies sent texts to trick consumers into calling them back using statements such as, “YOUR PAYMENT DECLINED WITH CARD ***-****-***-5463. . . CALL 866-256-2117 IMMEDIATELY, even though the consumers had never attempted to make any payment. Notably, these messages would be impermissible under the Act whether sent by text message, by telephone, or in writing as unlawful misleading communications.
Deception aside, providing the disclosures required by the Act can be a struggle in text message. §1692e(11) of the Act requires disclosure in the initial communication with a consumer that the debt collector is attempting to collect a debt and that any information obtained will be used for that purposes. Further, all subsequent communications must include the disclaimer is from a debt collector. But, that is not all. Under Section 1692g(a) of the Act, within five days after the initial communication (unless the information is contained in that initial communication or the consumer has paid the debt), the debt collector must send the consumer a written notice containing--- the amount of the debt, the name of the creditor to whom the debt is owed, and a further disclosure stating:
Unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector. If the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector. Upon the consumer’s written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor.
The first question is whether a text can satisfy the “written notice” requirement of §1692g. As of the date of this article, there has been no case to consider whether a collector may satisfy its §1692g “written notice” obligations by text message. From a logical perspective, a text message is certainly a notice made in writing. As a practical matter, however, it would be impossible to fit all of the required §1692e(11) and §1692g(a) information in a single text message to a consumer. This begs the question of whether several text messages, sent in unison or consecutively, constitute a single communication or multiple communications under the Act. While the case law does not answer this question, certainly under basic logic a compelling argument can be made to suggest that a group of messages sent in unison constitutes a single, as opposed to multiple, communication.
The timing of text transmission is important for another reason. Under §1692c(a)(1), debt collectors are prohibited from contacting consumers at any unusual time or place or which should be known to be inconvenient to the consumer. In the absence of knowledge of circumstances to the contrary, a debt collector shall assume that a convenient time for communicating with a consumer is after 8:00am and before 9:00pm, local time at the consumer’s location. But, what does this mean for a text message, which may be sent at a particular time but read much later than the time of transmission. According to the CFPB, which is currently developing debt collection rules, “[b]ecause an email or text message is generally available for consumer’s receipt when the debt collector sends it, the time of sending will be the determining factor--- not, for example, when the consumer sees or opens it. Using the time the message is sent will also provide greater certainty to collectors in determining if they are communicating at a presumptively inconvenient time.” Given this proposed rule, it is fairly safe to assume that text messages will be treated similarly to voicemails in that the time the communication is sent, not received, will be the relevant inquiry for purposes of §1692c(a)(1).
Uniform Deceptive Acts & Practices (“UDAP”):
State laws, many times known as UDAP laws, also regulate debt collection activity. Accordingly, while misleading texts are a problem under the FDCPA, they also may be a problem under relevant state law. For example, N.M. Stat. Ann. § 57-12-2(D) generally prohibits the false or misleading oral or written statements made in connection with the collection of debts. In Duke v. Garcia, a court found that an automobile finance company violated N.M. Stat. Ann. § 57-12-2(D) by sending a consumer false text messages designed to collect a deficient auto loan. In Duke, the finance company’s employee transmitted multiple text messages to the consumer stating a “warrant had been filed for her arrest and something akin to ‘I hope you enjoy jail.’” However, no warrant was ever filed for the consumer’s arrest. In granting summary judgment against the finance company, the court found that the texts were actionable even though the consumer was not actually deceived by the messages as they tended to “deceive or mislead a reasonable person.”
The Telephone Consumer Protection Act (“TCPA”): The TCPA restricts the use of automatic telephone dialing systems (“ATDS”), artificial or prerecorded voices, and unsolicited faxes. The FCC is charged with implementing regulations and providing guidance on the TCPA’s provisions. As to wireless or cellular telephone numbers, the TCPA places a broad ban on the use of an ATDS to place calls without the prior express consent of the called party. Importantly, for purposes of this article, is the uniform understanding that a text message is a “call” within the meaning of the TCPA. In short, debt collectors may not send text messages to consumers using an ATDS without prior express consent.
The definition of ATDS under the TCPA has been the subject of much debate. The TCPA defines an ATDS as equipment which has the capacity to: (1) store or produce telephone numbers to be called, using a random or sequential number generator; and (2) to dial such numbers. In 2015, the FCC issued a Declaratory Ruling and Order which clarified the definition of an ATDS includes systems with the present or future ability to store and produce, and dial, random and sequentially generated numbers. According to the FCC’s ruling, whether or not a dialing system’s capacity to function as an ATDS is actually utilized to make the call is irrelevant.
Notably, this definition was recently successfully challenged in the United States Court of Appeals for the District of Columbia Circuit. On March 16, 2018, the Circuit vacated the Commission’s definition of ATDS finding that the Commission’s “most recent effort [to define ATDS] f[ell] short of reasoned decisionmaking in offer[ing] no meaningful guidance to affected parties in material respects on whether their equipment is subject to the statute’s autodialer restrictions.” At a minimum, the Circuit’s rejection of the FCC’s definition leaves open a new opportunity to argue a more limited definition of ATDS given the plain language of the statute. Nonetheless, debt collectors still need to be aware of the capabilities of texting platforms as some undoubtedly do meet the definition of an ATDS.
If the software meets the definition of an ATDS, it does not necessarily follow that text messages are prohibited. Consent, which may be obtained orally or in writing, transforms an unlawful call into a lawful one. However, a collector must take care to ensure that it documents and retains records on consent as the burden to prove consent is on the collector. Moreover, consent may be revoked by the consumer at any time through different channels. Accordingly, the debt collector must implement a system for recording both consent and revocation thereof.
State Specific ATDS Laws:
Some states, like New York, have no specific regulations concerning the use of auto dialers. Others specifically limit their regulations to telemarketing efforts. Additional state laws specifically allow dialing systems to be employed for debt collection efforts but may add certain disclosure, registration or consent requirements. Most confusing are those state laws which fail to provide clarity on their application to debt collection activity. At a minimum, collectors should contact their legal counsel to assess and determine whether the states in which they operate regulate, or prohibit, the use of their chosen text platform.
 15 U.S.C. §1692 et seq.
 2014 U.S. Dist. LEXIS 48047, *16 (D. N.M. 2014).
 Id. at *3.
 Id. at *16.
 See, 47 U.S.C. §227(b).
 Gager v. Dell Fin. Servs., LLC, 727 F.3d 265, 269, n.2 (3d Cir. 2013) (alteration in original) (quoting Satterfield v. Simon & Schuster, Inc., 569 F.3d 946, 953 (9th Cir. 2009)). See also In re Rules and Regulations Implementing the Telephone Consumer Protection Act of 1991, Report and Order, 18 FCC Rcd. 14014, 14115 (July 3, 2003).
 There is a limited exception for debts owed to or backed by the United States. See 47 U.S.C.A. § 227(b)(1)(B) (2012) as amended by Bipartisan Budget Act of 2015, Pub. L. § 301, 129 Stat 584, 588 (2015).
 ACA Int'l v. FCC, 885 F.3d 687, 701 (D.C. Cir. 2018) (internal citations omitted).
 Franklin v. Express Text, LLC, No. 17-2807, 2018 U.S. App. LEXIS 6102, at *2 (7th Cir. Mar. 12, 2018).
 Ruffrano v. HSBC Fin. Corp., No. 15CV958A, 2017 U.S. Dist. LEXIS 132674, at *45 (W.D.N.Y. Aug. 17, 2017).
 Legg v. Voice Media Group, Inc., 990 F. Supp. 2d 1351, 1354-55 (S.D. Fla. 2014) (finding that consumer's text message to "STOP ALL" was sufficient to plead revocation of consent); Munro v. King Broad. Co., No. C13-1308JLR, 2013 U.S. Dist. LEXIS 168308, 2013 WL 6185233, at *1, 3-4 (W.D. Wash. Nov. 26, 2013) (evidence of having texted "STOP" was sufficient to overcome the defendant's motion for summary judgment regarding revocation of consent)
 See, e.g., Thrasher-Lyon v. Ill. Farmers Ins. Co., 861 F. Supp. 2d 898, 2012 U.S. Dist. LEXIS 50560 (N.D. Ill. 2012) (Debt collector was entitled to dismissal of the claim against it under the Illinois Automatic Telephone Dialers Act, 815 ILCS 350/1 et seq., because nowhere in the complaint did the claimant allege that the messages she received were communications soliciting the sale of goods or services.); Md. Code Ann., Pub. Util. Co. § 8-204(c) (limiting restrictions to “sales or surveys”); Mich. Comp. Laws Ann. §§ 445.111- 445.111(a) (banning under any circumstances the use of recorded messages for a “home solicitation sale.”
 See, e.g., Iowa Code Ann. § 476.57(2)(b)(3) (allows auto dialer use for debt collection); Ky. Rev. Stat. Ann. § 367.461 (same); N.J. Stat. Ann. § 48:17-30 (same); N.C. Gen. Stat. § 75-104(a), (b)(3) (allows auto dialer use for debt collection but specifies that (a) no part of the call shall be used for telephone solicitation and (b) the person making the call must clearly identify the person’s name and contact information and the nature of the unsolicited telephone call); 16 Tex. Admin. Code § 26.125 (requires permit registration).
 Me. Rev. Stat. Ann. tit. 10 § 1498(1) (defining prohibited “solicitation calls” as those, the purpose of which is to “gather data or statistics or solicit information).
In the class action lawsuit Boucher v. Finance System of Green Bay, Inc., No. 17-2308 (January 17, 2018), the 7th Circuit Court of Appeals ruled when state law prohibits a collector from lawfully or contractually impose “late charges and other charges” the collector's letter indicating that those charges will be imposed violates the Fair Debt Collection Practices Act even when the letter uses the "safe harbor" language established in the 7th Circuit's decision Miller v. McCalla, Raymer, Padrick, Cobb, Nichols, & Clark, LLC, 214 F.3d 872 (7th Cir. 2000). The collection letter in this case contained the following language taken from Miller v. McCalla:
As of the date of this letter, you owe $[a stated amount]. Because of interest, late charges, and other charges that may vary from day to day, the amount due on the day you pay may be greater. Hence, if you pay the amount shown above, an adjustment may be necessary after we receive your check. For further information, write to the above address or call [phone number].
The plaintiffs claimed that this language was false because under Wisconsin law because the collector could not cannot lawfully or contractually impose “late charges and other charges.” Plaintiffs further alleged that the letter would cause unsophisticated consumers to incorrectly believe that they would avoid such charges, and thus benefit financially, if they were to immediately send payment. For these reasons, plaintiffs claimed that the letter was false, misleading, and deceptive in violation of § 1692e. Plaintiffs also claimed that the letter failed to properly state the amount of debt, as required by § 1692g(a)(1).
The 7th Circuit agreed with the plaintiffs and held that by threatening to impose "late charges and other charges" the letter was impermissibly deceptive because such charges could not lawfully be imposed under Wisconsin law. Although the letter used the safe harbor language set forth in Miller v. McCalla, the 7th Circuit found that the collector could not immunize itself by using that language when it was not accurate under circumstances of the case.
FDCPA class action lawsuits based on collection letters are common since collection agencies can send tens of thousands of identical letters to consumers. A class action lawsuit can put an agency out of business. It is imperative that collection agencies have their collection letters reviewed for FDCPA compliance by qualified legal counsel. If you would like to have your agency's letters reviewed, or if you have questions regarding this case or FDCPA compliance in general, contact Joseph Messer for a free consultation. Mr. Messer can be reached at (312) 334-3440 or firstname.lastname@example.org.
On November 16, 2017, Governor Bruce Rauner signed new legislation into law to strengthen existing state law on workplace sexual harassment. The amendment required that all local units of government update their harassment policies by January 15, 2018. At minimum the updated policies must:
· Prohibit sexual harassment
· Provide details on how an individual can report an allegation of sexual harassment, including options for making a confidential report to a supervisor, ethics officer, Inspector General, or the Illinois Department of Human Rights.
· Prohibit retaliation for reporting sexual harassment allegations and allow claims of retaliation to be filed under the Stat Officials and Employees Ethics Act, the Whistleblower Act and the Illinois Human Rights Act.
· Detail the consequences of violating the prohibition against sexual harassment and knowingly making a false report.
The Illinois Human Rights Acts was also amended to require the Illinois Department of Human Rights to create a sexual harassment hotline by February 16, 2018. The hotline will provide individuals with a way to anonymously report sexual harassment. The hotline will also connect callers to counselors or other resources, assist in the filing of sexual harassment complaints and it may recommend that an individual seek the advice of an attorney.
If you have questions about this new Law and how it may affect you call Joe Messer at 312-334-3440 or write Joe at email@example.com. Joe will be glad to discuss the matter with you at no charge.
Messer Strickler is proud to announce that on October 10, 2017, Nicole Strickler became a member of the Bar of the United States Supreme Court. Ms. Strickler, along with 6 other attorneys, participated in the swearing-in ceremony at the Supreme Court Building in Washington, D.C. Congratulations Nicole on your achievement!
Questions to and answers from Joe Messer regarding Debtor Notices and how to deal with them.
We’ve heard that notices from debtors are creating real problems for collection agencies and law firms. Fill us in on what’s happening.
Consumer attorneys are always looking for ways to nab defendants. Many consumer firms are “mills”, which are looking for a steady diet of lawsuits. Over the years they’ve come up with ways to supply themselves with new claims. Historically consumer firms have given scripts to debtors to try to get collectors to say things which violate the Fair Debt Collection Practices Act (FDCPA). This has become known as “call baiting”. For example, the debtor would ask “Could I go to jail if I don’t pay”? “Could I lose my house?” “Will I get sued if I don’t pay?” etc.
The latest trend is written notices, sent on behalf of debtor clients, or prepared by the attorneys and sent by the debtors. These are the trickier notices since alarms usually go off when attorney letters are received, but not necessarily when letters come from debtors.
What types of notices are your clients receiving?
The age old trick is the one liner from a consumer: “I refuse to pay”. Or sometimes those words are buried in a long letter with gobble gook text. The problem with this one is that it triggers Section 1692c, which requires collectors to cease communications. Section 1692c reads in relevant part:
If a consumer notifies a debt collector in writing that the consumer refuses to pay a debt or that the consumer wishes the debt collector to cease further communication with the consumer, the debt collector shall not communicate further with the consumer with respect to such debt, except—
(1) to advise the consumer that the debt collector’s further efforts are being terminated;
(2) to notify the consumer that the debt collector or creditor may invoke specified remedies which are ordinarily invoked by such debt collector or creditor; or
(3) where applicable, to notify the consumer that the debt collector or creditor intends to invoke a specified remedy.
This one is a little easier for a collection law firm to respond to because the firm can respond by sending the debtor notice that they intend to file suit, provided they would normally do so on such an account. The collection law firm should then file suit. But if they wouldn’t normally do so – say because the debt was too small - it could be risky to take the course of action.
Another letter that we’ve seen (orchestrated by the RC Law Group) comes from the debtor and reads as follows:
To Whom It May Concern:
I dispute the [insert name of law firm] collection account on my credit report that has a balance of $2075.00 and an open date of 4/26/2016 and refuse to pay this account.
This one sets up a § 1692c claim by stating that the debtor refuses to pay the account. But more importantly if the law firm has reported the account to a credit reporting agency it sets up a possible “false, deceptive or misleading representation” claim under § 1692e(8). That section reads in relevant part:
A debt collector may not use any false, deceptive, or misleading representation or means in connection with the collection of any debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section:
(8) Communicating or threatening to communicate to any person credit information which is known or which should be known to be false, including the failure to communicate that a disputed debt is disputed.
RC Law Group will then have the debtor check their credit report and file a lawsuit if the law firm hasn’t reported the debt as disputed. This one is like shooting fish in a barrel.
There are various variations on this, all available online. Just Google “letter to stop debt collectors” and you will find one that states in relevant part:
Dear Collector: I am writing to request that you stop calling me. The federal law requires you to cease all communication with me after being notified in writing that I no longer wish to communicate with you (Fair Debt Collection Practices Act [FDCPA] Section 805(c): CEASING COMMUNICATION). I demand that you stop calling me at home, at work, on my cell phone and at any other location.
This one clearly triggers § 1692c, which requires the collector to cease communications.
But what if it said only “I demand that you stop calling me at work and on my cell phone”, but doesn’t demand that you stop calling them. Can you call them at home? Yes, if the letter doesn’t contain any other cease and desist language. What if they don’t have a home number and only a cell phone? This is dicey. To be safe I’d stop calling them and file a collection lawsuit.
Buried in another letter is the statement:
“Do not call me at work.”
This could be an attempt to set up a claim under §1692c(a)(3), which states in relevant part:
Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt—
(3) at the consumer’s place of employment if the debt collector knows or has reason to know that the consumer’s employer prohibits the consumer from receiving such communication.
Personally I don’t think “Do not call me at work” would trigger liability for a collector who called the debtor’s place of employment. But a letter which states “I’m not allowed to take personal calls at work. Do not call me at work” would trigger liability under §1692c(a)(3) for a collector who called the debtor’s place of work after receiving such a letter.
Notices triggering liability under §1692c(a)(3) don’t need to be in writing. Once the collector learns that the debtor’s employer prohibits the debtor from receiving calls at work – however they learn that – the collector will have liability for making such a call.
What are Plaintiff’s attorneys trying to achieve?
A constant stream of claims which allows them to make $3,000 to $5,000 or more per hit, with very little effort on their part.
Is there a way to spot these notices?
Centralize your incoming mail and train a smart person who will read all letters thoroughly how to spot trick letters and bring them to the attention of those in your organization who know how to respond to them. There should be at least one back up for this person so the wheels don’t fall all when they are on vacation or out sick.
Try to reduce the various ways debtors can communicate with your organization. Do you really need a general email? For some reason faxes are problems. They end up in “scan files” and don’t roll off the machines like they used to. So they get missed. If you are going to keep fax lines your people need to religiously police them for incoming notices.
What should our member law firms be doing about them?
Obviously respond appropriately, but share the notices you are regularly receiving with other member firms. Or maybe let NARCA know about them so they can announce the problem. It’s not uncommon for one of our clients to receive 15 to 20 identical letters a day. Obviously these are being orchestrated by a consumer law firm. Wouldn’t it be nice to have a heads up ahead about these letters ahead of time? If they were to be announced on a NARCA listserve this might be helpful.
What if a law firm misses a notice? Is there a way to avoid FDCPA liability?
Yes. That’s where the FDCPA’s bona fide error defense comes in. Under §1692k(c):
A debt collector may not be held liable in any action brought under the FDCPA if the debt collector shows by a preponderance of evidence that the violation was not intentional and resulted from a bona fide error notwithstanding the maintenance of procedures reasonably adapted to avoid any such error.
Have there been any important case law developments in this area?
Yes. Recently the U.S. District Court for the Eastern District of Virginia ruled in favor of the collector in Keonte Gathers v. CAB Collection Agency, Inc. 3:17-cv-261-HEH. The plaintiff, represented by RC Law Group, had sent the collector a dispute letter and subsequently examined her consumer report and found that the collector hadn’t reported the debt as disputed. Following Spokeo the Court held that the Plaintiff had failed to allege a concrete injury-in-fact sufficient to confer Article III standing. The Court dismissed the complaint with leave to re-plead.
Also in Gebhard v. LJ Ross Associates, Inc. (Case No. 15 -2154 U.S. Dist. Ct. New Jersey) the court ruled in favor of a debt collector who received a cease and desist letter at 9:58am, and hadn’t processed the letter before a collector called the debtor at 10:10am that same day. Obviously this is a unique situation, but a case that may help collectors in similar “close call” situations.
Can you give us a road map for trying to avoid these problems?
Limit points of outside contact.
Have good, well trained people respond to letters.
Give them the authority to follow-up to make sure the agency is properly responding.
Implement written, well thought out procedures for processing and reacting to notices so in case a mistake is made the agency can assert the bona fide error defense.
If you are dead in the water don’t waste time. Settle the case as quickly and inexpensively as possible. If, however, you should win, don’t pay ransom to settle the lawsuit. Otherwise you can expect to be sued time and time again on the same type of claim.
The Colorado Fair Debt Collection Practices Act (FDCPA) has been extended until Sept. 1, 2028, and debt buyers will be classified as collection agencies under Colorado law S.B. 216.
The revised law will apply to debt buyers for consumer debts sold or resold on or after Jan. 1, 2018. Debt buyers, which were previously undefined in the state act, will now be classified as “a person who engages in the business of purchasing delinquent or defaulted debt for collection purposes, whether it collects the debt itself, hires a third party for collection, or hires an attorney for litigation in order to collect the debt.” Debt buyers remain exempt from the act’s bond requirements so long as the debt buyer does not provide third-party collection services.
The law also establishes requirements for any legal actions on purchased debts. A debt collector or collection agency is now required to attach “a copy of the contract, account-holder agreement, or other writing from the original creditor or the consumer evidencing the consumer's agreement to the original debt.” A copy of a redacted itemization of charges must be attached for medical debts.
If no written evidence is available, the debt collector is required to attach to the complaint a copy of the document provided to the consumer while the account was active, demonstrating that the debt was incurred by the consumer or, for a credit card debt, the most recent monthly statement recording a purchase transaction, payment, or balance transfer.
A debt collector or collection agency must also attach a copy of the assignment or other writing establishing that the debt buyer is the owner of the debt, and a complete chain of title for debts that were assigned more than once.
The revised law also requires a plaintiff to file evidence with the court satisfying the state's evidentiary rules. An affidavit is insufficient to meet the new documentation requirements for legal actions. The evidence must establish the amount and nature of the debt, including the original account number and creditor at charge-off; the amount due at charge-off; an itemization of post charge-off interest (if any); the date of the last payment or transaction; and the date the debt was incurred (unless the account is a revolving credit account).
Additionally, the new law clarifies that a two-year statute of limitations applies to administrative actions to enforce liability and a one-year statute applies to private actions by consumers
On May 22, 2017, the U.S. Supreme Court declined an appeal by Domick Nelson regarding a dismissed suit against debt collector Midland Funding, LLC.
Nelson filed for Chapter 13 bankruptcy protection in February 2015. The following month Midland filed a proof of claim seeking payment of $751.87 in unpaid credit card debt. The credit card had not been used since November 2006, almost a decade earlier, and was outside the statute of limitations for debt collection in Missouri. Nelson filed a class action suit against Midland in April 2015, accusing it of violating the Fair Debt Collection Practices Act by seeking collection on time-barred debts. The District Court dismissed the lawsuit that August.
Nelson appealed the decision with the Eight Circuit, but it was affirmed in September of 2016. Nelson then appealed the Eight Circuit’s decision to the Supreme Court, citing a conflict between the consumer protection and bankruptcy law, but the Supreme Court declined to take up the case.
Reversing the Eleventh Circuit Court of Appeals decision in Midland Funding, LLC v. Johnson, No. 16-348, the U.S. Supreme Court ruled 5-3 on May 15, 2017, that a debt collector does not violate the FDCPA by filing a proof of claim on a debt that is barred from collection by the statute of limitations. The question in Midland Funding was whether a debt collector’s filing of a proof of claim indicating the limitations period has run out is a prohibited act under the Fair Debt Collection Practices Act. The high court concluded it is not, holding “[t]he filing of a proof of claim that is obviously time barred is not a false, deceptive, misleading, unfair, or unconscionable debt collection practice within the meaning of the Fair Debt Collection Practices Act.”
Justice Stephen Breyer, writing for the Court’s majority, explained that, “[t]he law has long treated unenforceability of a claim (due to the expiration of the limitations period) as an affirmative defense.” Accordingly, the court concluded that there is “nothing misleading or deceptive in the filing of a proof of claim” that follows the structural features of the bankruptcy claims resolution process, including the trustee’s objection for a claim’s untimeliness as an affirmative defense. The Court also pointed out that the filing a time-barred claim is not “unfair” or “unconscionable” under the FDCPA because the protections in a bankruptcy proceeding serve to minimize risk to debtors.
Justices Sotomayor, Ginsburg and Kagan, filed a dissenting opinion. Justice Neil Gorsuch did not participate in the decision because he was not on the Supreme Court when oral arguments were held in January.
A recent class action Fair Credit Reporting Act lawsuit filed against the employment screening service firm InfoMart Inc. highlights important compliance concerns for Consumer Reporting Agencies. The lawsuit is Robert Mills II v. Infomart Inc., filed in the U.S. District Court for the Northern District of West Virginia as case number 3:17-cv-00048.
Defendant Robert Mills claims he was denied a job because of false information provided by pre-employment screening service InfoMart Inc. Mills says that when he applied for a job in 2015, InfoMart reported a civil judgment that had been entered against him in 2010 when he was on active military duty, but failed to mention in the report that it had been vacated. He further claims InfoMart Inc. also reported a criminal record belonging to a different Robert Mills.
The FCRA requires consumer reporting agencies to (a) notify job applicants if they report adverse public records to an employer to give the applicant time to correct false information, or (b) maintain strict procedures designed to ensure that the information is always complete and up-to-date. Mills claims InfoMart did neither of these things.
“Defendant failed to comply with the contemporaneous notice requirement ... because it sent plaintiff no notice when it reported this information,” Mills wrote. “And defendant entirely failed to report the complete up-to-date criminal and civil-judgment records — it did not and systemically does not obtain full personal identifiers with its criminal records and does not obtain up-to-date dispositions for its civil record.”
Mills applied for the job in early 2015, and says he was denied the job soon after InfoMart completed the background check in late April of that year. Mills claims he then wrote to InfoMart in December and asked for his file which is when he found out about the allegedly erroneous information.
Under the FCRA consumer reporting agencies are required to disclose the sources of the information they report. Mills claims InfoMart failed to comply, acting as if they had gathered the information themselves when in fact it actually was acquired from TransUnion.
Mills alleged “Defendant is aware of its obligations under the FCRA, but chooses not to comply because the costs of compliance would harm its bottom line and impair its business model”. “Discovery will show that defendant routinely fails to reveal its true sources of public-record information, like TransUnion, in its FCRA file disclosures. It makes this choice despite the clearly worded requirement in the FCRA that [consumer reporting agencies] reveal the sources of the information they report.”
This lawsuit points out two compliance issues for consumer reporting agencies:
1. CRAs who issue reports for employment purposes need to have systems in place to (a) notify job applicants if they report adverse public records to an employer to give the applicant time to correct false information, or (b) maintain strict procedures designed to ensure that the information is always complete and up-to-date. In our experience the second alternative is problematic since it is can be difficult to establish and prove.
2. All CRAs need to disclose the sources of the information they report when making file disclosures to consumers.
For more information or to discuss FCRA compliance issues contact Joe Messer at (312) 334-3440 or firstname.lastname@example.org